Wireless Industry News » Worth the Wait? Streaming Delays Stressing Out Mobile Users
Recent reports from both Ericsson and J.D. Power have indicated streaming and other network data delays are stressing out wireless customers and making them more prone to switch carriers.
According to Ericsson’s February 2016 Mobility Report, slow network connections that cause delays in loading web pages and videos lead to increased heart rates and stress levels for consumers.
“It’s imperative for carriers to understand customer expectations and meet their rising need for data speed, while working hard to reduce the incidence of slow network connections,” said Kirk Parsons, senior director and technology, media & telecom practice leader at J.D. Power. “As the popularity of Web connections, video downloads and streaming grows, networks are handling more and more traffic each day. Wireless carriers must continue to invest in and improve network quality performance to meet customer expectations and keep them as customers for the long haul.” Read More